Support & Help Center

The fastest way to reach our team is WhatsApp, available 24 hours a day, 7 days a week. WhatsApp lets you share booking references, flight updates, hotel addresses, and screenshots in seconds, which is why we make it our primary support channel for travelers arriving at Mohammed V International Airport or already in Casablanca. You can also reach us by email for non-urgent matters such as receipts, invoices, or post-transfer feedback. For anything happening in the next few hours (a delayed flight, a missed connection, or a last-minute pickup change) always use WhatsApp first.

Our local Casablanca team handles everything related to your transfer: confirming or modifying a booking, updating a flight number, changing pickup time or address, switching vehicle class, adding child seats, requesting a specific driver language, splitting a group across vehicles, and processing free cancellations within the eligible window. We also help with post-transfer questions such as lost items, payment receipts, and rebookings. Because MarHire Taxi Casablanca is the direct provider, with our own fleet and our own licensed drivers, your message reaches the people who actually dispatch and operate the transfer, not an external call center.

Every airport pickup at Mohammed V International Airport includes flight tracking at no extra charge, so if your flight is delayed, our team automatically adjusts the driver's arrival time. You are entitled to 60 minutes of free waiting time from your actual landing (measured after the plane touches down, not after your scheduled time) which covers most immigration and baggage delays. If you anticipate a longer disruption, a missed connection, or a complete flight change, send us your new flight number on WhatsApp as early as possible so we can re-plan the pickup without disrupting your arrival.

You can change your pickup time, address, or vehicle class up to a few hours before your scheduled pickup by sending a quick WhatsApp message with your booking reference and the new details. For Casablanca hotel pickups, we confirm the exact meeting point (main entrance, lobby, or driveway) by WhatsApp the day before, so any address change must be communicated before that confirmation goes out. Vehicle class upgrades (for example, from Sedan to SUV or Minivan) and group capacity adjustments up to 50 passengers are subject to availability and may affect the fixed rate; we will quote the new total before confirming.

Free cancellation applies to most bookings within the eligible window communicated at the time of booking, and refunds are issued back to the original payment method. To cancel, send your booking reference on WhatsApp or reply to your confirmation email, there are no penalty calls or hidden retention steps. For VIP transfers, premium vehicles, or large group bookings (Minibus, Van, Bus up to 50 seats) booked far in advance, specific cancellation conditions may apply and will always be shown clearly before payment. If your flight is canceled entirely, contact us right away so we can either rebook for a new date or process a cancellation under the eligible terms.

On every airport pickup, your driver waits in the arrivals hall of the relevant terminal (Terminal 1 or Terminal 2) holding a name sign with your booking name, and assists with your luggage to the vehicle. If you cannot find your driver, do not leave the airport, open WhatsApp and send us your booking reference; we will share the driver's live location and direct number within minutes. The most common reasons travelers and drivers miss each other are name-sign visibility in busy crowds, exiting through a different terminal, or extended customs delays without a WhatsApp update, all of which we can resolve in a single message.

For door-to-door pickups across Casablanca (including Old Medina, Maarif, Anfa, Ain Diab and the Corniche, Sidi Maarouf, Gauthier, Bourgogne, Racine, Casablanca Finance City, and Mohammedia) we confirm the meeting point by WhatsApp the day before your transfer. City pickups include 15 minutes of free waiting time at the agreed meeting point. If you need to step away briefly, change the meeting spot to a different hotel entrance, or coordinate a multi-stop pickup (for example, collecting two parties from two hotels), simply message our support team and we will coordinate directly with the driver.

For intercity transfers (Casablanca to Marrakech on the A7, Casablanca to Rabat or Tangier on the A3, Casablanca to El Jadida on the A5, or longer routes to Fes, Meknes, Essaouira, Chefchaouen, or Agadir) our support team handles route adjustments, extra stops, vehicle class changes, and timing modifications throughout the journey. If road conditions, weather, or a change in your plans require a route change, message us and we will coordinate directly with your driver. The fixed rate quoted at booking does not change due to traffic or normal route variations.

If you have left an item in the vehicle, contact us on WhatsApp as soon as possible with your booking reference and a short description; the team will check directly with the assigned driver and coordinate return options. For receipts, VAT invoices, or business expense documentation, our support team can issue updated documents with company billing details. Post-transfer feedback, complaints, and follow-up questions are handled by the same support channel, there is no separate complaints queue, and every message receives a response from a real member of the local team.

With ride-hailing apps, support is often limited to in-app chat that routes to a global help center, with no direct line to the driver and no local accountability. MarHire Taxi Casablanca operates differently: we are a dedicated local Casablanca taxi and chauffeur agency with our own fleet and our own licensed drivers, so when you message support, you reach the same team that dispatches your transfer. That means faster decisions on waiting time, flight delays, vehicle changes, and group logistics, and a single point of contact in your language, in your time zone, every hour of the day.